Website privacy & cookies

Last updated: 12 November 2026

This notice covers the MiaLoo presentation website and messages sent through its contact links. Each mobile app has its own privacy policy; those policies explain app usage, purchases and any app-specific measurement.

Who is responsible

Marian-Silviu Anescu, an individual based in Romania, is responsible for the personal information described here. Contact: assistance.mialoo@outlook.com. Operator details are on the Legal notice page.

Visiting this website

Your browser sends technical information needed to request and receive pages, such as an IP address, the requested address, request time and browser information. Microsoft Azure Static Web Apps provides the hosting infrastructure. Technical processing by the hosting provider is needed to deliver the site and protect it against faults and abuse.

We rely on our legitimate interests in providing an accessible, reliable and secure information website for this processing (GDPR Article 6(1)(f)). We do not create visitor profiles or run audience analytics, advertising pixels or session recordings on this website.

Cookies and similar technologies

This website does not set cookies, use browser storage to identify visitors, or load advertising and analytics tools. Images, fonts and the small navigation script are served with the site. Ordinary browser caching can keep copies of these public files on your device; it is not used to recognise you or measure your visits.

Links to the App Store, Google Play, consumer authorities and email are ordinary links. Their services are contacted when you choose to open them, and their own privacy notices then apply. We do not embed their review widgets or sign-in tools. If we introduce optional tracking or other non-essential storage, we will update this notice and request consent before activating it where required.

Contacting support

Opening an email link launches your chosen email application. The website has no contact form. If you send us a message, we receive your email address, any name you provide, the message and attachments you choose to send. We use Microsoft Outlook.com for the support mailbox.

We use this information to answer questions and resolve support requests, based on our legitimate interests in helping families and handling enquiries (Article 6(1)(f)). Where a request is necessary to perform a contract with you or take steps you ask for before a contract, Article 6(1)(b) applies instead. Where a specific law requires us to retain or disclose information, Article 6(1)(c) applies to that obligation. Necessary evidence for legal claims is handled on the basis of our legitimate interests in establishing or defending those claims.

Sending a message is optional. Without a reply address and enough information about the issue, we may be unable to help. Please send only what is needed, and avoid children's names, photographs, sensitive details, passwords and full payment-card information. We do not add support contacts to a marketing list.

You can also call the support number listed on the Legal notice page. We may receive your caller number and information you choose to give us about the request. Any necessary support notes follow the same purposes, legal bases and retention rule described here; your telephone provider handles call transmission under its own terms.

Review quotations

Where we display an app-store review with the author's permission, it includes the published display name, review date, rating and selected text. The source is the App Store or Google Play, identified on each card. We rely on the author’s consent for republication (Article 6(1)(a)). These quotations are public on this website. Authors can contact us to withdraw permission for use on this site; this does not remove the original review from the app store.

Who receives information

The operator and Microsoft, as the hosting and email provider, handle the information needed for these purposes. Microsoft also processes some service and security information under its own responsibilities. We may disclose limited information to professional advisers or public authorities when necessary for a legal obligation or a specific legal claim. We do not sell website visitors' or support contacts' personal information.

International processing

Microsoft services can process information outside the European Economic Area, including in the United States. Microsoft's applicable service terms describe the locations and transfer safeguards, including adequacy decisions where applicable and standard contractual clauses. You can read the Microsoft Privacy Statement (opens in a new tab) and the Azure data-protection terms (opens in a new tab), or contact us about safeguards relevant to your information.

How long information is kept

Ordinary support messages: we delete them no later than 12 months after the request is resolved. Messages still needed to resolve an open request remain until it is resolved and this period expires.
Legal obligations and claims: relevant information is kept separately for the applicable statutory period or while it is necessary to deal with the specific claim, then deleted. We do not keep all support mail indefinitely on this basis.
Review quotations: while we use the quotation with permission. We remove it when permission is withdrawn or we stop using it. A limited record of permission may be retained where necessary to demonstrate lawful use or address a claim.
Hosting and email service records: processing needed to transmit pages or messages lasts for that operation. Provider-controlled security records and recoverable copies follow Microsoft's applicable retention and deletion schedules. We do not operate a separate visitor-log archive or analytics database.

Your rights

Depending on the legal conditions, you can request access, correction, deletion or restriction of your information and object to processing based on legitimate interests. Data portability applies where its legal requirements are met. Where we rely on consent, you can withdraw it without affecting earlier lawful processing. We do not make decisions about you with legal or similarly significant effects through automated profiling.

Email assistance.mialoo@outlook.com to exercise these rights. We normally respond within one month; if the law permits an extension for a complex request, we explain it within that first month. We may ask for proportionate information to verify a request, but please do not send identity documents unless a justified need has been explained.

You can complain to a data-protection authority, including Romania's ANSPDCP (opens in a new tab), or the authority where you live or work. You can contact the authority directly.

Children and app-specific policies

The presentation and contact pages are intended for parents and carers. We do not offer child accounts or ask children to contact us through this site. If a child sends unnecessary personal information, contact us so we can take appropriate steps to remove it.

We will update this notice when website processing changes. The date above identifies the latest revision.