Privacy Policy
How MiaLoo Puzzles processes limited technical, support, purchase, and attribution-related information.
This Privacy Policy explains how Marian-Silviu Anescu (“we”, “us”, or “our”) processes information in connection with the MiaLoo Puzzles mobile application (“MiaLoo Puzzles” or the “App”), our support communications, and the related public pages linked from the App Store or Google Play listing.
MiaLoo Puzzles is a picture-puzzle app for children and families. It does not require an account, show advertisements, or provide child uploads, drawing, coloring, or artwork export. One puzzle is permanently free. A parental gate protects access to billing screens.
1. Data controller
The data controller for MiaLoo Puzzles is Marian-Silviu Anescu, Romania. You can contact us at assistance.mialoo@outlook.com.
2. Information we may process
2.1 Local usage and diagnostics
The current app configuration keeps usage measurement, paywall activity and error diagnostics on the device. Local records may include a randomly generated installation identifier, session identifiers, app and device metadata, timestamps, puzzle and theme identifiers, selected difficulty, play duration, piece placements, completion, restart and hint events, purchase-screen activity, purchase outcomes and error details. These records support local measurement and diagnostics. Automatic remote uploads of these records and AppsFlyer attribution are disabled in the current configuration.
2.2 Support information
If you contact support, we process the information you choose to send to respond to your request. Do not send passwords, payment-card details or unnecessary personal information about a child.
2.3 Purchases
When in-app purchasing becomes available, payments will be processed by Apple or Google through the relevant store’s in-app purchase system. We do not receive or store your full payment-card details. The app may process store-provided purchase-access information to check and restore eligible access.
2.4 Puzzle progress and local app information
Puzzle progress, completion history, selected piece count, hint preferences, language settings and purchase-access state are stored on your device. Progress is kept separately for each puzzle and difficulty. Available difficulties are 6, 8, 12, 24, 36 and 64 pieces. Puzzle images are included with the app for offline use.
We do not provide our own cloud synchronization or recovery service for puzzle progress. Removing the app or its data may remove local progress and settings. Any operating-system backup or device transfer depends on the device and its settings. Restoring a purchase restores eligible access, not deleted puzzle progress.
3. Why we use information
- to provide and maintain the app and local puzzle progress;
- to check and restore eligible purchased access where offered;
- to maintain local usage and purchase-screen records and diagnose errors;
- to understand puzzle interactions locally and improve the app;
- to respond to support requests and comply with legal obligations.
4. Service providers and external services
AppsFlyer attribution and automatic remote usage, paywall and error uploads are disabled in the current app configuration. The app does not currently send those local records to AppsFlyer, Meta, TikTok or our reporting backend.
Where store purchasing is available, Apple or Google processes store transactions under its own terms and privacy notices. If you contact support, the information you choose to send is processed to handle your request. Opening a public legal page also involves the website and browser services used to load that page. Operating-system and store services may process information under their own policies.
Before enabling additional remote measurement, we will review the applicable child-privacy and platform requirements and update this Policy and any required notices or choices.
5. Parental gate and family safeguards
MiaLoo Puzzles includes a parental gate before any billing page or purchase flow is shown. Locked content cannot be purchased directly from the child-facing interface. The parental gate uses a check intended to require adult participation before access to permanent-access purchase screens.
For a dedicated public explanation, please also see our Parental Gate & Family Safeguards page.
6. Children and family use
MiaLoo Puzzles is designed as a picture-puzzle experience for children and families. We seek to limit data processing to what is appropriate for the service and its actual configuration. No account, child profile, advertisement or child-upload feature is provided.
A parental gate is a family safeguard, not verifiable parental consent and not permission to bypass consent requirements. Where legally required, parental consent must be obtained before the relevant processing. Describing a service here does not authorize processing prohibited by child-privacy or app-store requirements.
7. Legal bases
Where applicable, we process information on one or more of the following legal bases:
- performance of our contract with you, such as providing access to the App and premium content;
- our legitimate interests, where permitted and after considering the rights and interests of users, particularly children, such as maintaining app security and responding to support requests; we do not rely on this wording to bypass a consent requirement;
- compliance with legal obligations;
- your consent, or parental consent where required, for processing that needs consent under applicable law, including relevant tracking or measurement technologies.
Security
We use reasonable technical and organizational measures appropriate to the information we handle. No system can guarantee absolute security. Do not send payment-card details, account passwords, or other unnecessary sensitive information to support.
8. Data retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy. Retention depends on the nature of the support request, any enabled measurement service, security needs, and applicable legal or accounting duties. Local puzzle progress, preferences and diagnostic or measurement records remain subject to the app’s local storage and retention controls, removal of app data and any operating-system backup settings. Purchase records may be retained by Apple or Google under their own policies. You can contact us to request deletion of personal information we hold, subject to any lawful retention requirement.
9. International transfers
Our service providers may process information in countries outside your country of residence.
Where required, we rely on appropriate safeguards under applicable data protection laws, such as Standard Contractual Clauses approved by the European Commission or adequacy decisions.
You can learn more about these safeguards here:
10. Your rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or portability of your personal data, and to withdraw consent where processing is based on consent. To exercise a request, contact assistance.mialoo@outlook.com.
You may also lodge a complaint with the competent data protection supervisory authority. Withdrawing consent does not affect processing that was lawful before withdrawal. Contacting us about local puzzle progress does not give us remote access to your device or a copy of that progress.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The most current version will be posted on this page with the updated effective date.