Support
How to contact MiaLoo Puzzles support for app, billing, or privacy questions.
If you need help with MiaLoo Puzzles, billing restoration, privacy requests, or general questions, contact us using the email address below.
1. Support contact
Email: assistance.mialoo@outlook.com
2. What to include in your message
- device model, operating system version, and MiaLoo Puzzles app version;
- the app store used for the purchase and, where needed, the store order reference;
- a short description of the issue;
- screenshots, if helpful.
Please make clear that your request concerns MiaLoo Puzzles. Do not send passwords, payment-card details or unnecessary personal information about a child.
3. Permanent-access purchase support
MiaLoo Puzzles is an upcoming app in development. In-app purchasing is not currently available in the development pilot. The purchase and restoration information below explains the permanent-access model for store versions when offered.
MiaLoo Puzzles uses one payment for permanent access, with no subscription renewal. If purchased access was not restored correctly, try restoration with the original store account and platform, then contact us with the details above if needed. Apple refund requests go through Apple. For Google Play, use the store procedure or contact us; eligible refunds can also be processed through developer tools where available.
Please also review our Permanent Access & Billing page.
4. Privacy requests
For privacy-related questions or data requests, contact assistance.mialoo@outlook.com. You can also review our Privacy Policy.
Puzzle progress is stored on your device. Support and purchase restoration cannot recover deleted progress that we do not hold. Any device backup depends on the operating system and its settings.
5. Family safeguards
MiaLoo Puzzles uses a parental gate before any billing page is shown. More information is available on our Parental Gate & Family Safeguards page.